Designing Employee Experience: How a unifying approach can enhance engagement and productivity

July 21st, 2017

Much as designing customer experience has dominated the thinking of companies competing in today’s digital environment, organizations are now reexamining the employee experience. Recognizing the impact experience has on employee engagement and productivity, companies are taking a more comprehensive view of how to influence it. Our research shows that employee experience is an important and complex issue, requiring companies to evaluate the close connection between employees’ physical, social and cultural environments, as well as the tools and relationships they need to accomplish work on a daily basis.

Click here to read the full article by Eric Lesser, Janet Mertens, Maria-Paz Barrientos and Meredith Singer.

 

The Future of Data Analytics in Human Resources

July 5th, 2017

In many organizations, human resources (HR) has been slow to integrate analytics despite its promise to transform how the function operates and the value it can contribute. Marketing provides a relevant parallel: before 2004, it was nearly impossible to track return on investment (ROI), and budgets were constricted as marketing departments became cost centers. Then something changed. Technology automation, the introduction of new skill sets (for instance, data scientists), and real-time analytics led to predictive funnel metrics and accurate ROI tracking. Budgets expanded, marketing became a profit center, and chief marketing officers started getting the top job.

Click here to read the full article by Rebecca Foreman Janjic and Brad Warga

 

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